At CableTvExperts, we are committed to providing timely and effective support to all our customers. This policy outlines what you can expect from our support services.

1. Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM IST
• Saturday: 10:00 AM – 2:00 PM IST
• Sunday & Public Holidays: Closed

2. Support Channels

We offer support through the following channels:

• Email: support@cabletvexperts.com
• Support Ticket System (coming soon)

3. Scope of Support

Our support covers:

• Technical issues related to our services
• Bug fixes and troubleshooting
• Basic guidance on how to use our products

Our support does not include:

• Custom development or design work
• Third-party plugin or software issues
• Website content updates unless specified in the service agreement

4. Response Time

We aim to respond to all queries within 24 business hours. Complex issues may require additional time to resolve.

5. Support Requests

To receive faster support, please provide a detailed description of your issue, including any relevant screenshots or links.

6. Policy Updates

This Support Policy may be updated periodically. Continued use of our services implies acceptance of any changes.

7. Contact Us

For support-related inquiries, reach out to us at support@cabletvexperts.com.